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VIVA Concept Technology

Home • LIMITED WARRANTY FOR VIVA® AESTHETICS & MEDICAL MACHINE

LIMITED WARRANTY FOR VIVA® AESTHETICS & MEDICAL MACHINE

VIVA, hereunder referred to as a supplier, assures that all products are integrally guaranteed for a period of 2 years(Not including the consumables) from the production date, provided they are used complying with the aim they have been developed for.

This warranty is delivered by the supplier exclusively to the customer to whom the invoice is issued.

Warranty consists in repairing or replacing of products, which may be proved to be defective or affected by any production vice at supplier unobjectionable judgment.

In order to obtain repair/replacement under warranty, a written notice should be delivered to the supplier, within 15 days starting from the discovery of the vice/defect.

Warranty is valid only if all following conditions are complied with:

  • products are used complying with technical specifications.
  • products have been installed by qualified personnel and according to mounting instructions, which are included with supplied items.
  • no modification or change of products have been accomplished without prior and written authorization by the supplier.
  • Faulty product must be kept by the customer as it was, to allow the supplier to do all necessary analysis and to try and establish the cause of failure. The supplier will repair or replace the defective device by online guiding and send free new spare parts for replacement if it is under the warranty.
  • The customer should cooperate with VIVA service team for defections checking, video taking and spare parts replacement. Consumables warranty the buyer should confirm with VIVA sales manager as different consumables have different warranty policy.

Electronic driver is covered when used at Ta 25 C up to 20,000 h, in a period of 5 (five) years, which corresponds to a medium operating time of 11 hours per day.

In case the product is showing production vices and/or defects, which are covered by this warranty, the supplier can proceed at its own unobjectionable discretion to repair and/or replace the product with an equal or equivalent one under a point of view of consumption, taking into consideration the ongoing technical progress elapsed in between with faulty product and within necessary intervention time.

Warranty does not cover:

  • defects of product caused by unexpected and unpredictable events, such as, by way of non-limiting example, accidental case and/or force major, vandalism acts, public riots, fires, intense atmospheric phenomenon, and any other event which may exclude connection with production vices.
  • defects caused by tampering or previously repaired without the written authorization of supplier.
  • collateral freight for repair of vice and/or defect, product removal and assembling costs, labor, transport for failed fitting, or any other cost for repair of the vice and/or defect will remain at customer charge.
  • Products with any original supplier labeling that have been altered, damaged, or removed by the Buyer or a third party.
  • collateral damages to any equipment or object which may occur because of the failure of the product.
  • improper or incorrect use or installation.
  • Products whose failure has been caused by a product or component not supplied by Supplier.

This warranty is the only and exclusive form of guarantee between supplier and customer for the supplied product.

No additional demand, different from this warranty, can be asked to the supplier in relation to the defective product. No compensation or other charges can be expected or debited. No freight for storage of defective products can be asked or debited.

Failure warning procedure:

  • The customer must send a written notice to the supplier.
  • invoice references (number, date).
  • quantity of faulty and/or defective fittings.
  • installation place:

The guarantee will be accepted after the consignment of certification for correct installation and commissioning of the Aesthetic and Medical machines, which the product is connected to.

Once analysis on failed fittings is completed, the supplier will confirm the customer failure causes and if it is covered by the guarantee. In case of failure is covered by the guarantee, the supplier will provide to repair or replace the spare parts.

Supplier may debit the customer freight expenses for returned fittings, which are not defective, together with related costs for managing, analysis, and transport.

VIVA will reserve the right to modify the terms of this warranty document without previous notice.

January 1st, 2022

PRODUCT LIST

HIFU Machines >>
Q-Switch Laser Machines >>
Laser Hair Removal Machines >>
HydraFacial Machines >>
EMS Body Sculpting Machine >>
IPL Machine >>
Body Sculpting Machines >>
Cryolipolysis Machines >>
Pico Laser Machines >>
Fractional CO2 Laser Machine >>
Skin Analysis Machine >>
RF Machine >>

Accessories

HIFU Stickers

HIFU Transducer

HIFU Power Supply

HIFU LCD Display

HIFU Machine Kits

HIFU Handpiece

HIFU Gel

Circuit Board

HIFU Cartridges

HIFU Machine Trolley

firstlight IPL Flash Xenon Lamp

Heraeus IPL Flash Xenon Lamp

IPL Machine Energy Storage Capacitors

IPL Sapphire Crystal

IPL Peltier Module

IPL Power Supply

IPL Lamp

IPL SHR OPT E-light Handpiece

IPL Goggles

IPL Gel

IPL E-light Machine Filters

IPL Eye Shields

Get In Touch

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Product

  • HIFU Machine
  • Q-Switch Laser Machine
  • Laser Hair Removal Machines
  • Hydrafacial Machine
  • Emsculpt Machine
  • Body Sculpting Machine
  • Pico Laser Machine
  • Cryolipolysis Machine
  • Fractional Co2 Laser Machine

Contact

  • Email Us: [email protected]
  • Address: Floor 3, Building Rundu, Fengtai District, Beijing China.
  • Call Us: +86 13161928648
  • Whatsapp: +86 13161928648

Disclaimer

All brand names, model names or marks are owned by their respective manufacturers. VIVA Concept Technology Co., Ltd. have no affiliation with the OEM. These terms are used for identification purposes only and are not intended to indicate affiliation with or approval by the OEM. All parts are manufactured by, for and warranted by VIVA Concept Technology Co., Ltd. and are not manufactured by, purchased from or warranted by the OEM.

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  • HOME
  • PRODUCT
    • HIFU Machine
    • IPL Machine
    • Laser Hair Removal Machines
    • Fractional CO2 Laser Machine
    • Microneedling Machine
    • Pico Laser Machine
    • Portable HIFU Machine
    • Q-Switch Laser Machine
    • RF Machine
    • Shockwave Therapy Machine
    • Skin Analysis Machine
    • Body Sculpting Machine
    • Cryolipolysis Machine
    • Hydrafacial Machine
  • ACCESSORIES
    • HIFU Machine
      • HIFU Cartridges
      • HIFU Gel
      • HIFU Handpiece
      • HIFU LCD Display
      • HIFU Machine Kits
      • HIFU Machine Trolley
      • HIFU Power Supply
      • HIFU Stickers
      • HIFU Transducer
    • IPL Machine
      • IPL E-light Machine Filters
      • IPL Eye Shields
      • IPL Gel
      • IPL Goggles
      • IPL Lamp
      • IPL Machine Energy Storage Capacitors
      • IPL Peltier Module
      • IPL Power Supply
      • IPL Sapphire Crystal
      • IPL SHR OPT E-light Handpiece
  • APPLICATION
    • HIFU
      • Portable
      • Home Use
      • Vaginal Tightening
      • Anti Wrinkle And Lifting
      • Skin Tightening
      • Double Chin
      • Eyes
      • Face
      • Body
    • IPL Machine
      • Ipl For Face
      • Ipl For Dark Spots
      • Ipl For Wrinkles
      • Ipl For Rosacea
      • Ipl For Hyperpigmentation
      • Ipl For Hair Removal
      • Ipl For Skin Rejuvenation
      • Ipl For Acne
      • Ipl For Spider Veins
    • Diode Lasers
      • Upper Lip Laser Hair Removal
      • Legs Laser Hair Removal
      • Laser Nose Hair Removal
      • Face Laser Hair Removal
      • Chest Laser Hair Removal
      • Body Laser Hair Removal
      • Bikini Laser Hair Removal
      • Back Laser Hair Removal
      • Arms Laser Hair Removal
      • Armpit Laser Hair Removal
    • Ems Body Sculpt
      • Ems Body Sculpt For Pelvic Floor
      • Ems Body Sculpt For Muscle Toning
      • Ems Body Sculpt Machine For Home Use
      • Ems Body Sculpt For Cellulite
      • Ems Body Sculpt For Calves
      • Ems Body Sculpt Machine For Buttocks
      • Ems Body Sculpt Machine For Arms
      • Ems Body Sculpt For Abs
      • Ems Body Sculpt For Thighs
  • ABOUT US
    • COMPANY PROFILE
    • WARRANTY TERM
    • PRIVACY POLICY
  • CONTACT US
  • BLOG